About On-Call Pickups
For businesses that send parcels every day, a pickup saves taking boxes to a courier office. Call Courier offers on-call pickups for registered business accounts, booked through PostEx.
Riders visit shops, warehouses and home businesses during the pickup window. After pickup, parcels go to the local hub to be sorted.
Pickup Hours and Booking
To get your parcels collected, keep these times in mind:
Pickup Hours
Riders collect Monday to Saturday, between 11:00 AM and 5:00 PM.
When to Book
Book as early in the day as you can. We could not confirm a daily booking cut-off, so ask PostEx for the latest time to book a same-day pickup.
How to Book: By Phone or on the Dashboard
You can book a pickup in two ways:
Option 1: Phone Booking
Call the booking line on (042) 32157777. Give your account details, pickup address and roughly how many parcels you have.
Option 2: PostEx Merchant Dashboard
Log in to merchant.postex.pk, where you can manage bookings and schedule pickups.
What to Have Ready: Labels, Barcodes and the Dispatch Sheet
Make sure these are ready before the rider arrives:
- Printed label: Stick a printed label on each parcel. Make sure the barcode is flat and easy to scan.
- Correct details: Check that the buyer’s name, phone number, address, city and any COD amount on the label are correct.
- Dispatch sheet: Have the dispatch sheet ready and sign it at handover. Keep a copy as proof of what you handed over.
- Good packing: Use sealed courier flyers or strong boxes with good tape. Wrap fragile items in bubble wrap.
If You Miss the Pickup
Online orders often come in late in the day, after the 5:00 PM pickup window has closed.
If you miss the pickup, ask PostEx customer care whether you can hand in parcels at a branch and until what time. We could not confirm drop-off times. If you do hand parcels in, ask for a receipt.